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Mexico City
Emporio Reforma
Mexico City Emporio Reforma
Reserve rooms
Emporio Reforma

About the hotel

This luxurious 5-star hotel, featuring on-site restaurant and gym, is one of Mexico City’s most exclusive hotels. Emporio Reforma offers comfortable guest rooms with cable TV. Housed in an elegant building with a façade reflecting the architectural style of the early 20th century, the hotel’s interior has recently been renovated to offer contemporary and modern facilities which perfectly suit the excellent personalized service. The hotel’s comfortable rooms have been specially designed and equipped to provide guests with the ideal environment for rest in an atmosphere of peace, warmth and courtesy.

Popularity

8.7
Very good
General
5668
brand
Tripadvisor 9/10
2941
brand
Booking 8.3/10
1812
brand
Expedia 8.6/10
915

Main services

Airport
Transfer service
Dining Area
Express Check-in/Check-out
Safe
Wheelchair-accessible
Business centre
Breakfast
First aid kit
Ironing set
Fax
Internet access
Air conditioned
Fire extinguisher
Restaurant
Luggage room
Room service
24-hour security
Bar
Housekeeping
Laundry service
TV lounge
Fitness
Wi-fi
Non-smoking rooms
Desk
Special dietary options
Contactless check-in/out
Elevator
Meeting room
Smoke detector
Disability-friendly bathroom
Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

8.6/10 Very good
Cleanliness8.8/10
Staff and Service9/10
Amenities8.6/10
Property conditions and facilities8.4/10
Neighborhood9.2/10

10 / 10

Sergio
Great staff
1 Apr 2025

10 / 10

Mayerly
Safe area, awesome breakfast
29 Mar 2025

10 / 10

Jesus
Good quality of service from your staff. Ond from Mr Plácido
24 Mar 2025

2 / 10

Gabriel
I had my laptop stolen from inside my locked hotel room while I was out. I had left my laptop discretely packed in my backpack, and left it inside my hotel room. I'm very careful with expensive items while traveling. On the last day of my stay, I discovered that my laptop had been removed. Thankfully, no other items were taken. Management was less than prompt in investigating - I noticed at 6am and immediately spoke to the front desk, a security team came to my room and looked under the bed at about 10am, with standard checkout at 11am. I was not shown any security footage, only told that "they didn't see anything unusual." While I appreciate any amount of attention being paid, and I'm sure that there have been other travelers who reported something stolen only to find it under their bed, I would have hoped for other steps to be taken - such as interviews with housekeeping staff and reviews of security footage. I was not given footage. The hotel did offer a late checkout, however, the keycards we were given stopped working at 11am and it took multiple trips back to the front desk to get them working again, sort of defeating the point. I was very frustrated to receive absolutely no follow-up communication or even a response from the hotel despite emailing them repeatedly for multiple days. I was assured that the hotel would follow up with staff and review keycard logs, however, I have heard nothing. Unfortunately can not recommend this hotel due to major security issues.
23 Mar 2025

Information about the area

Mexico City, México
Mexico City is a vibrant and cosmopolitan metropolis located on a plateau in the central highlands at an elevation of 2,286 meters. It is the capital of Mexico and the most populous city in North America. Spanish administrative buildings and private residences in the city center have replaced the temples of ancient Mexico, resulting in a blend of old and new architectural styles. The Metropolitan Cathedral, the country's largest, is located at the Plaza de la Constitución in the Historic Downtown. Its construction took 250 years, with the lower section being quite simple and the upper section featuring Baroque and Neo-Classical designs. It houses many altars, with the main one made of solid gold. The Torre Latino America, an earthquake-resistant tower built in 1958, has an elevator that leads to a viewing platform offering panoramic views of the Palacio de Bellas Artes, with its orange and yellow dome, and the Juárez Monument. A trip to Mexico City wouldn't be complete without experiencing Mariachi music. Visit Plaza Garibaldi in the evening to enjoy it. The ancient ruins of Teotihuacan, a former hub of trade, art, and ritual ceremonies, are located 50 kilometers from Mexico City. Its Sun Pyramid is one of the greatest architectural feats of ancient times and is considered one of humanity's most important cultural centers. The city's intriguing history is evident in its art and architecture, which combine age-old charm, indigenous roots, and elegant buildings. For a wealth of surprises, sights, and history, Mexico City is certainly worth a visit.

What’s nearby

  • Zócalo - 0 km
  • National Museum of Cultures - 0.12 km
  • Mexico City Metropolitan Cathedral - 0.2 km
  • Estanquillo Museum - 0.54 km
  • Palacio de Bellas Artes - 0.91 km
  • Equestrian Statue of Charles IV - 0.96 km

Getting around

  • (MEX) Ciudad de Mexico, Licenciado Benito Juarez Intl, MX - 8.93 km
  • (NLU) Mexico City, AIFA - Aeropuerto Internacional Felipe Ángeles , MX - 39.08 km
  • (TLC) Toluca, Licenciado Adolfo Lopez Mateos Intl, MX - 44.16 km

About accommodation

General

  • Air conditioning
  • Elevator
  • Safe
  • Non-smoking rooms
  • Facilities for disabled guests

Safety & security

  • Fire extinguishers
  • Key access
  • 24-hour security
  • CCTV in common areas
  • Smoke alarms
  • CCTV outside property

Activities

  • Fitness center
  • Fitness

Services

  • Fax/Photocopying
  • Room service
  • Ironing service
  • Airport shuttle (additional charge)
  • Shuttle service
  • Dry cleaning
  • Tour desk
  • Daily housekeeping
  • Meeting/Banquet facilities
  • Baggage storage
  • Suit press
  • Business center
  • Express check-in/out
  • 24-hour front desk
  • Airport shuttle
  • Shuttle service (additional charge)
  • Laundry

Safety features

  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Process in place to check health of guests

Physical distancing

  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
  • Cashless payment available

Food & Drink

  • Restaurant
  • Bar
  • Breakfast in the room
  • Fruit
  • Kids' meals
  • Special diet meals (on request)
  • Wine/Champagne

Cleanliness & disinfection

  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays

Food & drink safety

  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Breakfast to-go containers

Internet

  • Internet
  • Wifi
  • Free Wifi

Accessibility

  • Visual aids (Braille)
  • Wheelchair accessible
  • Toilet with grab rails

Transportation

  • Airport pickup
  • Airport drop-off

Front Desk Services

  • Invoice provided

Languages

  • English
  • Español

About the rooms

The accommodation has 143 rooms:

General

  • Air conditioning
  • Ironing facilities
  • Trash cans
  • Carpeted
  • Safe
  • Iron
  • Smoke Alarm
  • Laptop safe
  • Carbon monoxide detector

Activities

  • Hot tub

Services

  • Wake-up service
  • Wake-up service/Alarm clock

Room Amenities

  • Socket near the bed
  • Sofa bed
  • Hypoallergenic pillow

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Hairdryer
  • Shampoo
  • Shower cap
  • Toilet
  • Guest bathroom
  • Spa tub
  • Bathtub or shower
  • Toilet paper
  • Bathrobe
  • Slippers
  • Shower
  • Towels
  • Bathtub
  • Private bathroom
  • Toothbrush

Media & Technology

  • TV
  • Telephone
  • Radio
  • Cable channels
  • Flat-screen TV

Food & Drink

  • Tea/Coffee maker
  • Minibar
  • Bottle of water

Exclusive services

  • Free gym access

Kitchen

  • Coffee machine

View

  • City view
  • Quiet street view

Living Area

  • Sofa
  • Desk
  • Sitting area

Bedroom

  • Linens
  • Alarm clock
  • Childrens' cribs
  • Extra long beds (> 6.5 ft)
  • Wardrobe or closet

Accessibility

  • Accessible by elevator
  • Adapted bath
  • Upper floors accessible by elevator
*Some services may only be available in specific rooms or upon request.

Restaurants

Condimento

  • Access for guests and visitors
  • Reservation required

Galeria del Café

  • Access for guests and visitors
  • No reservation required

Internet

Coverage

Available in public areas

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00 to 00:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout from 05:00 to 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

Please note that breakfast is not included for the children staying in the rooms. Children's breakfast is available at an extra cost of USD 11 per day. Please note than no extra guests will be allowed on the room. The rate only includes the occupancy set for each category. Please note that the property will charge the stay in local currency, exchange rate will be set at the time of check in. The airport shuttle service has an additional cost. In order to get this service, please inform the Emporio Reforma 42 hours before check in. Breakfast buffet price: Monday to Friday Adults $310 MXN Kids $199 MXN Saturday to Sunday Adults $365 MXN Kids $255 MXN Gym 24 hrs open, maximum 2 people with previous reservation. Restaurant Condimento open from 7:00 am - 11:00 pmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
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